How Do I Get A Refund?

If you need a refund for a product you purchased through ClickBank (CLKBANK*COM on your bank statement), follow these steps:

1. Go to Customer Service site.

2. Click Look Up Your Order.

3. Enter two identifiers for your order:

  • Email Address – The email address you used when you bought the product. This field is required.
  • Order Number – The order number. This is included in receipt and rebill emails.
  • Last 4 of Payment Method – The last 4 digits of the payment method that you used for the order, such as your credit card.
  • ZIP – Your zip code or postal code.

4. Complete the reCAPTCHA challenge.

5. Click Go. Your order information is displayed.

6. Find the order and click Order Details, Tech Support & Refunds. Details for that order are displayed.

7. Click Get Support.

8. In the type field, select Refund Request. NOTE – Most products have a refund period of sixty days. If the refund period has passed, the refund request option is not displayed. Contact the vendor for more information about the refund period.

9. Select a reason for the refund.

10. Click Send. Your refund request is sent. The refund is processed within one business day unless you change your request.